Refund Policy

Order Processing

At BrickHelmets, we begin processing and packing orders immediately so your helmet ships out as quickly as possible. Because of this, we cannot guarantee that an order can be canceled once it has been submitted. If your order has already entered processing or shipping, it will not be possible to cancel. Please make sure to double-check your team, variant, and shipping details before completing checkout. If you need assistance right after placing an order, reach out to brickhelmets@gmail.com and we’ll do our best to help.

Refund & Return Policy

We want you to love your Brick Helmet. If for any reason you don’t, here’s how our return policy works:

🧱 30-Day Return Window

You may return your order within 30 days of delivery if it is unused, unopened, unbuilt, and in its original packaging. Proof of purchase is required.

⚠️ Conditions

We cannot accept returns if:

  • The package has been opened or the product has been built.
  • The return request is made more than 30 days after delivery.
  • The item was purchased on clearance or as part of a sale.
  • The return reason is based on dislike, change of mind, or other personal preference.

Eligibility for a Refund

Refunds are available only if the item received is the wrong team, color, size, or variant, or if it arrives damaged or has a quality issue. In some cases, instead of a refund, we may resend the correct item as a replacement.

Return & Inspection Process

If your return request meets the eligibility requirements, we may ask you to provide photo or video evidence of the issue. Once the issue is verified and approved, we will provide the return address. The item must then be sent back to our warehouse. After we receive and inspect the returned product, we will either issue a refund to your original payment method or resend the correct item.

Important Note on Images

Some product images used in advertisements may be AI-generated and are for illustrative purposes only. Actual product specifications, colors, and sizes may vary slightly. For accuracy, please refer to the actual product images displayed on our website.

💌 How to Start a Return

Email us at brickhelmets@gmail.com with your:

  • Full name
  • Order number
  • Reason for return

We’ll provide you with the return address and instructions.